Payment Info

We accept VISA, Mastercard, Discover, & American Express. Credit card payments are made in collaboration with our Credit Card merchant, Stripe. All transactions are encrypted and 100% secure. You will receive confirmation by email when your payment is made. If you have any problems placing an order, please contact us by email at sales@wordsmithsunited.com or phone at 1-647-692-3988. 

Tax

Prices of items are quoted on the website. Canadian orders are subject to applicable provincial taxes. Shipments outside of Canada are not required to pay Canadian taxes. International shipments are subject to local import duties and taxes. These additional charges are the responsibility of the receiver.

Delivery & Shipping Rates

Wordsmiths United ships worldwide. All shipping services used by Wordsmiths United provide a tracking number, insurance for the cost of your package, and require a signature upon delivery. You will receive an email confirmation after your order has been placed. Orders will be shipped within 48 hours of order being received. You will receive confirmation by email when goods are shipped. Shipping rates are determined by weight & destination.

Wordsmiths United is not responsible for any delays in shipping including local delivery errors or international customs issues. Parcels cannot be rerouted once shipped. Wordsmiths United is not responsible for parcels lost or damaged due to shipping. Orders will be processed Monday through Friday, excluding holidays. 

If your country does not currently have a shipping option listed, please contact sales@wordsmithsunited.com and we will do our best to accommodate your order.

Exchange & Refunds

You are entitled to an exchange or refund if you are not fully satisfied with your order. Please contact us by email before returning any item. Returns must be made within 7 days of receipt. Items must be returned unused, with all original tags and packaging included. Refunds will be credited through the same payment method that was used to place the original order. Shipping & Handling costs are not refundable. Return shipping costs are the responsibility of the customer unless otherwise agreed with Wordsmiths United. We suggest taking out insurance on any return as we will not be responsible for lost return packages. All sale Items are final sale.

Please Send returns back to: 

Wordsmiths United Returns
592 Markham Street M6G 2L8 Toronto, ON

Refunds to your account will be made within 7 days upon receipt of the returned package.

Privacy

Wordsmiths United takes your privacy seriously. We will not sell, trade, or rent your information to anyone. When you place an order at www.wordsmithsunited.com we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill the order only and to communicate with you about it. We do not store your credit card information. To process your payment, you will be transferred to our credit card processing merchant service provided by Stripe.